FAQ
When will your order ship?
We try to get orders out within a couple days of your purchase but sometimes it takes up to a week depending on the time of year and the work load of our other jobs. If you need your order shipped extra fast please reach out via email(thecoywolfden@gmail.com)!
What happens if an order is lost?
Once the orders are out of our hands we are no longer responsible for what happens to them. You'll need to contact the post office with your tracking number that will be provided to you in an email once your order had shipped. They'll be able to help you more than we will! If your order is returned to us we will reach out and make plans to ship it again for you and your own cost. We offer shipping insurance as a separate listing in our shop, we recommend you purchase that to protect yourself against any lost or stolen packages! Insurance must be purchased with your order or within an hour of purchasing your order because once the label is printed we can't add insurance onto it!
What about customs charged for international orders?
We are not responsible for any customs charges you'll have to pay once your package arrives in your country.
Do you offer cancellations/refunds/returns?
We do not offer cancellations, refunds or returns for several reasons, one being it's time consuming on top of an already time consuming job, on top of a second job we also have. As a very small business there are certain costs that we can't recover once your order has been processed and packaged up. Please keep this in mind and purchase responsibly!
Are the ears flexible/bendable?
All of our ears are fully wired and are able to be bent and positioned however you'd like! Please handle gently though, while they are sturdy they're not totally indestructible.
How to care for your ears?
All ears are made with faux fur that needs to stay dry and out of harms reach when you're not wearing them. If your ears get wet the paint might run and the fur could get matted. If the fur is wrinkled during the shipping process or from how they are stored, you can straighten the fur out with gentle heat applied from a blow dryer but be cautious not to get too much heat too close to the fibers. If there are horns or antlers please note these are 3d printed and can be broken with too much pressure is applied to handle and store them with care! All ears come on a simple black metal headband, the tips of which might be a bit sharp or harsh against the skin if you wear them for an extended amount of time so we suggest adding a little padding around the ends.
Do you offer customs?
We do not take customs but we have a pinned post on our instagram page for requests! We only take requests on shapes/ear types that we already offer in the shop, please check through out instagram feed if you would like to see what we offer. Feel free to reach out through email(thecoywolfden@gmail.com) as well with your requests.
I accidentally put the wrong address down when I ordered, can I change it?
Absolutely! Please be sure to reach out as quickly as possible though because once we've shipped your order there's nothing we can do about that!